Customer Service

Service & contact

• ★ How to contact us
• I am not satisfied. What now?
• What are the opening hours?
• Sponsorships

Artwork

Designing yourself

• How to get a correct artwork file?

Free online design tool

• Can I design my artwork online for free?
• How to use the online design tool
• Can I upload my own logo or images?
• Why doesn't the online design tool work?
• Why do I get a low resolution warning?

Creating a design for you

• Can you create a design for me?

Submission specifications

Getting correct artwork

• ★ Why do you ask me to submit the files in CMYK?
• Which file type should my artwork have?
• How do I ensure correct bleed and margins?
• Is my file of sufficient quality?
• Why should I embed my fonts?

Uploading my artwork

• ★ How can I upload a new artwork file?
• How do I upload my artwork?
• Which deadlines should I take into account?
• What is the maximum file size?

Digital Proofs

• ★ Why should I choose a Premium Artwork check?
• ★ On which points do I have to check the digital proof?
• Where can I find my digital proof?
• How do I approve my artwork?
• How do I reject my digital proof?
• Do you check my artwork?

Other artwork questions

• How do I create a design for Spot UV?
• What are RGB, CMYK & PMS colours?
• How to prevent colour differences in my printing?
• Do you store my artwork?
• Why do we advise against frames and borders?
• How do I ensure black is printed correctly on my print work? 

How to...

• Using design graphs with the help of Adobe Indesign
• With which programs can I create a vector file?
• How can I use Microsoft Office Word to save my document as PDF?
• Which software can I use to edit my files?
• How do I export a PDF from my design programme?
• How do I adjust the ink coverage?

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Orders

My order status

• ★ My order status
• How does the ordering process work?
• Can I change my order?

Re-ordering

• How can I re-order a previous order?

Cancellations

• ★ Can I cancel my order?

Delivery

Delivery times

• Delivery information
• Why isn't my Track & Trace working?
• Can my order be delivered faster?
• When will my order be delivered?
• Will my order be delivered on Saturday?
• What if my order is delivered later than I expected?

Delivery Address

• Change delivery address
• Can you deliver to multiple addresses?
• What happens when I'm not at home
• Can I use a PO Box / freepost or NAPO as delivery address?
• Do you deliver abroad?

Delivery costs

• Why do faster turnarounds cost more?
• What are the shipping costs?

Other delivery questions

• Are all packages delivered white label? (with no branding)
• Can you do a combined delivery of my order?

Our products

Our Products

• Which products do we offer?
• Is your paper FSC certified?
• Can I get an example of a product?
• Which printing methods do you use?

Quotations

• How do I request a quote?
• What if I can't find the product I'm looking for?

Payment & Invoicing

Payments

• Which payment methods are there?
• Why have I received a payment reminder?
• Do you have a voucher code for me?
• How can I use a voucher code?

Invoices

• When will I receive my invoice?
• Can I enter a PO Box as an invoice address?
• Where can I find my invoice?
• How can I change the invoice address?

Refunds

• What should I do in case I paid twice?
• When can I expect my refund back?

VAT

• Do I need to pay VAT?
• Is VAT listed separately on my invoice?

Other questions

Other

• Do you have any current job openings?