Once a refund has been issued in our system, you will receive an email with a copy of the refund slip.
Any refunded payments should be back in your account within 5 working days. Refunds will always be paid back into the same account/card you've paid with. The speed of the refund depends on the payment method you've used.
If you haven't received a refund after 5 working days of receiving a refund slip, please contact us.