Why isn't my Track & Trace working?

When your order is shipped, we will send you an email with a Track & Trace code/link. If you are receiving an error message when opening your Track & Trace, this is probably due to the transporter not yet having scanned your package. Please try again the next morning.

If your package is still untraceable, please contact our customer service.

Does the Track & Trace page show an error: 'Invalid address'? This message will be shown when your delivery address is incomplete or unknown. Please contact the transporter to give them an alternative address.

Please don't forget to also change the address in "My Account", so that your next order with us will be delivered directly to the right address.

Have more questions? Submit a request


Please sign in to leave a comment.