You have placed an order and you received a payment reminder. How did that happen? From the moment that the payment term of the invoice has expired, we will send a reminder per mail once every 2 weeks.
It is important to pay on time, otherwise there is a chance that additional costs will be added. Please note that it can take us up to 3 business days to process the payment.
Have you paid, but yet received a reminder?
In this case the payment is probably not linked to the order. Please contact our customer service and send us a proof of payment, such as a bank statement. This way we can find the payment and link it to the order. The proof of payment should show:
Payment by banktransfer
- Amount in euro
- Name bank sender (if possible with logo)
- Reference (invoice number/client id)
- IBAN (or account number + sort code) receivers account
- IBAN (or account number + sort code) senders account
- Date
Payment by Paypal or creditcard
- Amount in euro
- Name bank sender (if possible with logo)
- Adyen reference (16 digts)
- Date
If the reference used in the payment is not correct, the payment will be automatically refunded within 2 weeks.